Frequently Asked Questions
Opening Hours
Monday to Friday: 10am to 5pm
Saturday: 9am to 11am
Sunday: Closed
Deposits
Wedding cakes: All prices are non-negotiable and are priced according to your exact design and size of your cake. Following a consultation, your quotation is valid for up to 14 days. A £100 non-refundable and non-transferable deposit is required to secure your wedding date and confirms the agreed price. Without a paid deposit your date cannot be reserved.
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Occassion cakes: All prices are non-negotiable and are priced according to your exact design and size of your cake. Your quotation is valid for up to 7 days. Occasion cakes priced above £50 require a non-refundable and non-transferable deposit to secure your booking date and confirms the agreed price. Without a paid deposit your date cannot be reserved.
Payments
Wedding cakes: Deposits and final payments are accepted in cash or by online bank transfer. All final payments are due 14 days prior to your event or collection date. However, cheque payments must be made one month prior to your event. It is your responsibility to remember to make this payment, as a reminder invoice will not be issued. If the payment is not received by the due date, Eileen’s Cakes reserves the right to cancel your order; as your wedding cake is a special booking reserved solely for you. In this instance, your deposit would be retained by Eileen’s Cakes.
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Occassion cakes: Deposits are accepted by online bank transfer on the day of booking. The final payment is required on the collection date by cash only. Neither cheques nor online bank transfer will be accepted for the final payment.
Cancellations
Wedding cakes: In the event of a cancellation, your deposit is non-refundable and would be retained by Eileen’s Cakes. The deposit is also non-transferable to any other event. The following conditions are applied when an order is cancelled:
8 weeks to 2 weeks – Deposit retained and 50% of outstanding balance is required.
2 weeks prior to event – Deposit retained and 100% of outstanding balance is required.
Eileen’s Cakes reserves the right to cancel your cake, in the event of unforeseen circumstances beyond our control, such as, fire, ill-health or death. In this instance, any monies paid will be fully refunded.
Occassion cakes: In the event of a cancellation, your deposit is non-refundable and would be retained by Eileen’s Cakes. The deposit is also non-transferable to any other event. The following conditions are applied when an order is cancelled:
6 days prior to event – Deposit retained and 50% of outstanding balance is required.
3 days prior to event – Deposit retained and 100% of outstanding balance is required.
Eileen’s Cakes reserves the right to cancel your cake, in the event of unforeseen circumstances beyond our control, such as, fire, ill-health or death. In this instance, any monies paid will be fully refunded.
Scheduling
Wedding cakes: In the event of any changes to your wedding, please contact Eileen’s Cakes as soon as possible to advise of any new arrangements. This may include postponement (date) or venue.
Ammendments
Wedding cakes: It is your responsibility to thoroughly check your wedding cake order. Any amendments to the design should be made by email, at least 8 weeks prior to your wedding date. Occasionally, changes may incur additional costs, depending on the new requirements.
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Occassion cakes: It is your responsibility to thoroughly check your cake order. Any amendments to the design should be made by email, at least 7 days prior to your event. Occasionally, changes may incur additional costs, depending on the new requirements.
Non-Edibles
Wedding and occassion cakes: Most cakes contain small proportions of inedible items. It is the client’s responsibility to ensure these are removed by you and/or caterer/guests before consumption. These may include support dowels in tiered cakes; ribbon; wires in sugar flowers; flower picks; flower tape; brooches or Swarovski crystals. This list is not exhaustive.
Allergies
Wedding and occassion cakes: All cakes are made in a home kitchen, and whilst your chosen cake may not be made with nuts, eggs, dairy or gluten; we cannot guarantee an environment that is free from handling these products. Thus, we are unable to offer ‘allergen free’ cakes at this time.
Shelf Life
Wedding and occassion cakes: Your cake is baked to ensure it is as fresh as possible for your event. We cannot guarantee its quality if it is consumed more than 72 hours after the event. Our cakes are made entirely of natural ingredients, unlike the extended shelf life of most supermarket cakes which contain additives and/or preservatives.
Setting Up
Wedding and occassion cakes: It is your responsibility to ensure that you have provided Eileen’s Cakes with all the set-up details and arrangements you have made with the venue, i.e. the location and display of the cake. Eileen’s Cakes cannot be held responsible for this location. Therefore, please ensure the display structure/table is level, stable and strong enough to hold the cake and not in direct sunlight or placed in warm conditions.
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If the cake is being collected by the client, a signature will be required for the receipt of the order. If the cake is being delivered and set-up by Eileen’s Cakes, a photograph will be taken prior to departure to verify the cake has been assembled and left in good condition at the venue. Eileen’s Cakes is unable to accept any liability for any interference or damage thereafter.
Delivery
Wedding cakes: Eileen’s Cakes usually delivers all wedding cake orders. A fee will apply for delivery, depending on the distance to your venue from Eileen’s Cakes. If the client chooses to collect their wedding cake, the chosen vehicle should be suitable for transportation. Eileen’s Cakes endeavours to provide a well-structured cake, however, tiered cakes are very fragile and careful driving is crucial.
Collection
Occassion cakes: It is your responsibility to ensure that you have provided Eileen’s Cakes with all the set-up details, i.e. time. Please ensure the display structure/table is level, stable and strong enough to hold the cake and not in direct sunlight or placed in warm conditions. When the cake is being collected by the client, a signature will be required for the receipt of the order. Eileen’s Cakes is unable to accept any liability for any interference or damage thereafter. The chosen vehicle should be suitable for transportation. Eileen’s Cakes endeavours to provide a well-structured cake, however, tiered cakes are very fragile and careful driving is crucial.
Hire
Wedding and occassion cakes: Should a client desire to hire any cake stands/structures or accessories from Eileen’s Cakes, a separate deposit and payment can be made through the payment methods detailed above. All hired item(s) are the responsibility of the client throughout the hire period; to ensure the item(s) return undamaged. Therefore, it is advisable to designate this responsibility to a member of the bridal party/ family member. The hired product(s) should be returned to Eileen’s Cakes within 2 working days after the event (unless otherwise requested). Each product will be checked upon receipt. The deposit will be retained by Eileen’s Cakes if the item(s) are not returned during the requested timeframe; or if any item(s) are found to have defects or damage. If all/some of the product(s) are missing or lost, the client will incur a cost to replace these item(s).
Photographs
Wedding and occassion cakes: We reserve the right to photograph your cake before collection or when set-up at the venue. Any photographs taken will be used on social media but will not be posted until after your event has passed. Please make Eileen’s Cakes aware, prior to the event, if you would prefer your cake not to be displayed on any of our social media platforms.
Quotations
Please contact Eileen directly to recieve a quotation for your wedding cake by telephoning 07715386908
Collecting Data
Information can be collected in the following ways:
• If you contact us via our enquiry form.
• If you send us a Social Media message or comment, or send us an email.
• Anonymous data (relating to your computer/device, not to you personally) is also collected whenever someone merely visits our web page. This uses the Google Analytics service and it involves the use of cookies.
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We will not sell or rent your information to third parties. We will not share your personal information with third parties for marketing purposes. Personal information will only be given to a third party when we are legally obliged to do so.
Anonymous data derived from cookies may be shared with third parties, but only for technical purposes, not marketing ones.
Please note that anonymous data (relating to your computer/device, not to you personally) is also collected whenever someone merely visits our web page. This uses the Google Analytics service and it involves the use of cookies.
Complaints
Wedding and occassion cakes: All cakes supplied are sampled, prior to being used for an event to maintain a high standard. For this reason, if a complaint is raised and the cake has been consumed, it will be regarded as acceptance that the cake is adequate for the purpose for which it has been supplied.